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Malamraja Customer Care
Cancellation & Refund Policy
Clear guidelines for order cancellations, replacements, and refunds.
Effective November 2026 • malamraja.com
1. Cancellation Window
Orders may be cancelled free of charge within 4 hours of placement, before packaging and dispatch. Please email [email protected] or message +91 92437 14402 with your Order Number.
2. Hygiene & Return Policy for Bath Products
Due to standard hygiene and personal care safety protocols, soap bars and bath items cannot be accepted for return once opened or used.
3. Damaged or Incorrect Items
If your package arrives damaged in transit or you receive an incorrect product:
- Please notify us within 48 hours of delivery.
- Share photos of the outer box and the affected soap item to [email protected] or via WhatsApp.
- We will promptly dispatch a free replacement or issue a full refund to your original payment method within 3 to 5 business days.
